12bang's Privacy Policy
This document explains in detail how 12bang collects, processes, and keeps your personal information secure. Please read this policy carefully before using the platform.
1. Introduction and Purpose of This Policy
12bang is an online gaming and sports betting platform that provides services to users in Bangladesh. This Privacy Policy ("Policy") explains what information 12bang collects, how it is used, and how your information is stored and kept secure.
This Policy applies to 12bang's website, mobile application, and all related services. By creating an account or using the services on the platform, you consent to the terms of this Policy.
This Policy is an integral part of the Terms and Conditions. Please read both documents before using the platform.
If you are under 21 years of age, you may not use any services on 12bang. An age verification process is carried out at the time of registration.
Data Collection
2. What Information We Collect
12bang collects certain personal information to operate its services properly. This information may be obtained in different ways — provided directly at registration, collected automatically through platform use, or received through third-party verification services.
2.1 Information Provided Directly
The following information is collected during account registration and use of services:
- Full name and date of birth
- Email address and mobile number
- Bangladesh National ID card or passport details (for identity verification)
- Mobile banking account details (bKash, Nagad, Rocket, or Upay) — solely to process deposits and withdrawals
- Content of messages sent to support via live chat or email
2.2 Automatically Collected Information
When you access the platform, the following technical information is recorded automatically:
- IP address and device identifier (Device ID)
- Browser type, operating system, and device model
- Session duration, pages visited, and click patterns
- Cookie and local storage data
- Transaction history and game activity logs
3. Purpose of Using Information
12bang uses collected information only for specified, legitimate purposes. The information used for each purpose is detailed below:
3.1 Service Operation and Account Management
Personal information is used to create accounts, manage the login process, verify identity, and ensure account security. This information is also necessary for the smooth operation of deposit and withdrawal services.
3.2 Financial Transaction Processing
Identity and account information is verified during deposits and withdrawals via bKash, Nagad, Rocket, and Upay. This information is retained to prevent fraudulent activity and to meet anti-money laundering obligations.
3.3 Customer Service and Support
Your account information and session history are used when resolving issues through 24/7 live chat and email support, so that assistance can be provided quickly and effectively.
3.4 Platform Improvement
Anonymous aggregate data is used to analyse user behaviour, identify technical issues, and improve service quality. No individual can be identified through this process.
3.5 Responsible Gaming
Play patterns are monitored to identify risky behaviour, and users are advised on warnings or limit-setting where necessary. To learn more, you can read our Responsible Gaming guidelines.
3.6 Marketing and Communications
With your consent, emails or messages about promotional offers and updates may be sent. You can opt out of such communications at any time.
4. Sharing Information with Third Parties
12bang does not sell or rent your personal information. However, in certain circumstances, necessary information may be shared with trusted third parties:
- Payment processors: Mobile banking services such as bKash, Nagad, Rocket, and Upay verify the necessary information to complete transactions.
- Identity verification services: Third-party verification providers may review relevant documents to complete the KYC (Know Your Customer) process.
- Technical service providers: Companies contracted for server hosting, data analysis, and cybersecurity have limited access to the information they need.
- Legal obligations: Where a valid order is received from a court or government authority, information may be disclosed in accordance with applicable law.
- Fraud prevention: If multiple account use or fraud is suspected, information may be shared internally as part of the necessary investigation.
Outside the circumstances listed above, your information is not transferred to any other organisation for commercial purposes.
Security Measures
5. Methods of Data Security
12bang applies modern technical and administrative measures to protect its users' information:
- All data transfers are secured through SSL (Secure Sockets Layer) encryption.
- Passwords are stored using industry-standard hashing algorithms — they are not kept in plain readable form.
- Access to payment information is strictly limited and regularly audited.
- Server infrastructure is subject to regular security testing.
- Automatic alerts are triggered when a suspicious login is detected, and OTP verification is used to protect accounts.
However, no method on the internet is completely free of risk. It is your responsibility to keep your account password confidential and to contact support promptly if you notice anything suspicious.
6. Cookies and Tracking Technologies
Cookies and similar tracking technologies are used on 12bang's website and app. Cookies are small text files stored in your browser or on your device.
6.1 Types of Cookies
- Essential cookies: Used to maintain login sessions, save language preferences, and ensure security — the platform cannot function properly without them.
- Performance cookies: Help identify page loading speed and errors. These cookies collect anonymous statistics.
- Functionality cookies: Remember your preferred settings and personalised experience.
- Analytical cookies: Help analyse overall data to understand how the platform is used.
6.2 Cookie Controls
You can accept or reject cookies by changing your browser settings. However, disabling essential cookies may mean that some important features of the platform become unavailable.
7. Data Retention Period
12bang retains your personal information only for as long as it is needed to fulfil the relevant purpose, or as required by legal obligations.
- Active accounts: All information necessary for service operation is retained while the account remains active.
- Closed accounts: Financial transaction records and identity verification documents are kept for a set period even after an account is closed.
- Legal retention: Certain information must be retained for a specified period in accordance with the requirements of government regulatory bodies.
Once the retention period ends, information is securely deleted or anonymised so that no individual can be identified in the future.
Your Rights
8. User Rights
You may exercise the following rights in relation to your personal information:
8.1 Right to Access Information
You may contact support to find out what information 12bang holds about you. Once the necessary identity verification is completed, details of the relevant information will be provided.
8.2 Right to Correct Information
If any information in your profile is incorrect, you may request a correction. Changing important details such as your name may require identity document verification.
8.3 Right to Request Deletion
Where there is no legal obligation to retain it, you may request that unnecessary personal information be deleted after your account is closed. Financial transaction records are required by law to be kept for a set period.
8.4 Right to Opt Out of Marketing Communications
If you do not wish to receive promotional messages or emails, you may notify support at any time. Marketing communications will be stopped within a reasonable time after receiving this request.
To exercise any of the rights described above, contact the support team via 24/7 live chat or by email. To learn more about us, you can visit the About Us page.
9. Protection of Information for Minors
12bang does not provide services to persons under the age of 21 (21+ only). Age is verified at the time of registration, and if an account holder is found to be under 21, that account and all associated information is deleted immediately.
If it comes to light that a minor has mistakenly created an account, please contact support immediately.
Policy Changes
10. Policy Changes and Updates
This Privacy Policy may be updated from time to time as services develop, laws change, or security improves. For significant changes, notice will be sent to your registered email or directly on the platform.
Continued use of the platform after a revised policy is published will be taken as acceptance of the new policy. The policy date will always be shown at the top of the page so you can easily identify the latest version.
Legal Basis
11. Applicable Law and Jurisdiction
This Privacy Policy has been prepared in accordance with applicable international data protection standards. For any disputes or ambiguities, 12bang's support team serves as the first point of contact.
For more detailed terms related to this Policy, please read our Frequently Asked Questions (FAQ) section, where answers to many common questions can be found.