12bang Terms and Conditions
Please read the following terms carefully before creating an account or using any service on the 12bang platform. These terms define the relationship between you and us.
General Introduction
These terms and conditions apply to the use of the 12bang platform and all its services. When you create an account on 12bang, access the site, or use any service, you are automatically considered to have accepted these terms. Any objection raised after using the site without reading or accepting the terms will not be entertained.
12bang reserves the right to change or update these terms at any time. Continued use of the site after changes take effect will be considered acceptance of the new terms. We therefore recommend checking this page regularly.
To learn more about us, visit our About Us page, which contains information about 12bang's identity and purpose.
Eligibility and Age Requirement
The minimum age to use 12bang's services is 21 years. The age limit set for participating in casino and betting activities in Bangladesh is strictly enforced. Proof of age may be required during account verification.
Additionally, users from countries or regions where online gaming and betting are prohibited may not use this platform. It is entirely the user's responsibility to be aware of the applicable laws in their area.
Account Registration and Management
3.1 Registration Process
Accurate and up-to-date information must be provided when creating an account on 12bang. 12bang reserves the right to cancel any account created with false information at any time. Each person may create only one account — if multiple accounts are found, all of them will be closed and bonuses will be cancelled.
3.2 Account Security
It is entirely your responsibility to keep your login details confidential. Do not share your password with anyone. If you notice any unauthorised access or suspicious activity on your account, you must notify the 12bang support team promptly. 12bang will not be held responsible for any account loss resulting from negligence.
3.3 Account Verification
12bang may verify your identity at any time for security purposes. A national identity card or other government-issued document may be requested for verification. Withdrawals and other benefits may be temporarily suspended until verification is complete.
Deposits, Withdrawals and Payments
12bang offers deposit and withdrawal facilities through Bangladesh's most popular mobile financial services. Customers can transact using bKash, Nagad, Rocket, and Upay.
- The minimum deposit amount is ৳200 (for all payment methods).
- The minimum withdrawal amount is ৳500.
- Withdrawal processing typically takes between 10 and 45 minutes.
- Providing the correct mobile number and account details during transactions is mandatory.
- Depositing from another person's account or requesting a withdrawal to another person's name may result in account cancellation.
- 12bang reserves the right to take legal action in cases of fraudulent transactions.
Account verification must be complete for withdrawals, and the wagering requirements on any bonus must be met. Withdrawal requests may be held if these conditions are not fulfilled.
Bonus and Promotion Terms
New members at 12bang can receive a 120% bonus on their first deposit, up to a maximum of ৳5,000. Certain conditions must be met to be eligible for this bonus.
5.1 Wagering Requirements
To withdraw bonus funds, the bonus amount must be wagered 25 times. For example: if someone deposits ৳1,000, they will receive a ৳1,200 bonus and the total balance will be ৳2,200. Before withdrawing the bonus, bets totalling ৳1,200 × 25 = ৳30,000 must be placed.
5.2 Bonus Usage Restrictions
- Only one welcome bonus may be used per account.
- There may be restrictions on which games can be played using a bonus — details are provided on the promotions page.
- If an account is closed after claiming a bonus, the bonus funds will be cancelled.
- 12bang reserves the right to cancel a bonus and any associated winnings if suspicious bonus usage is detected.
VIP Programme and Cashback
12bang's VIP programme has four tiers: Bronze, Silver, Gold, and Platinum. Members can move up to higher tiers through regular play. The weekly cashback rate differs at each tier:
- Bronze: up to 0.4% cashback per week.
- Silver: up to 0.8% cashback per week.
- Gold: up to 1.1% cashback per week.
- Platinum: up to 1.5% cashback per week.
Cashback is calculated at the applicable rate on total net losses for the week. For example, a Gold member with a weekly net loss of ৳20,000 will receive ৳20,000 × 1.1% = ৳220 cashback. The detailed terms of VIP benefits may change, and 12bang reserves the right to make changes with prior notice.
Prohibited Activities
The following activities are strictly prohibited on the 12bang platform. Violating these rules may result in account cancellation and forfeiture of funds:
- Playing using bots or automated software.
- Opening multiple accounts to claim bonus benefits.
- Exploiting system vulnerabilities or technical errors.
- Colluding with other players.
- Money laundering or use of illegally obtained funds.
- Threatening, using abusive language, or harassing other users.
- Attempting to breach the platform's security systems.
Privacy and Data Protection
12bang is committed to protecting your personal information. All data is kept secure using SSL encryption. Full details of how we collect, store, and use your information can be found in our Privacy Policy.
Your personal information will not be sold or disclosed to third parties; however, information may be shared with relevant authorities when required by law or for fraud investigation purposes.
Responsible Gambling
12bang believes that gaming is for enjoyment, not addiction. We want every member to understand their limits and play responsibly. If anyone feels that gaming is getting out of their control, they should seek help promptly.
Information on how to protect yourself from the negative effects of gambling, self-exclusion options, and professional support is available in detail on our Responsible Gaming page. All gaming is prohibited for persons under 21 years of age.
Customer Support
12bang's customer support team is available 7 days a week, 24 hours a day. Support is available in both Bengali and English. Instant help is available via live chat, and email enquiries are also responded to quickly.
Account Closure and Suspension
12bang reserves the right to temporarily suspend or permanently close any account without prior notice — particularly in cases of breach of terms, fraud, or suspicious activity.
To voluntarily close an account, please contact customer support. Before submitting a closure request, it is advisable to settle all ongoing bets and withdraw any available balance.
Limitation of Liability
12bang strives to maintain the highest standards on its platform; however, it cannot accept full liability for losses caused by technical issues, server interruptions, or third-party actions. Users make all decisions regarding their own activities at their own discretion.
The risk of winning or losing in any game rests entirely with the user. 12bang is not responsible for any financial loss resulting from placing bets.
Dispute Resolution
If you have a disagreement or complaint, please contact the 12bang support team first. In most cases, issues can be resolved through direct discussion. Disputes are responded to within a reasonable timeframe.
For detailed answers to dispute-related questions, please visit our FAQ page.
Changes to Terms
12bang may update these terms and conditions at any time. We will endeavour to notify users of significant changes. However, continued use of the site after new terms are published will be treated as acceptance of those terms.
The date shown at the top of this page indicates when it was last updated. Previous versions of the terms will not be retained.